FAQ – Frequently asked questions

Use your gift certificate

Simply choose your products and upon checkout click on the redeemed discount coupon box, which appears below.

Give certificates need to be simple and easy to use, please don’t hesitate to contact us if you have any further questions.

About shopping online safely

Wake up on Earth supplies you with the highest security within our shopping checkout.

Notice the PayPal icon in your browser when you enter into our checkout is locked. This is the reason we have chosen PayPal as our check out system where you can pay by credit card or by PayPal securely.

This means all the information entered is secure. Shopping online is just as secure (if not more secure) than at any other time you may use your credit card.

Are my Credit Card details safe?
All your credit card details are stored by the PayPal checkout process .We do not store those details, or have access to those details to share with any third parties.
As this information is all processed by Paypal, this information is all handled securely.

PayPal

PayPal gives you more levels of protection, so you can focus on the fun stuff – choosing what to buy!

Covering eligible transactions

PayPal’s Buyer Protection helps you in the unlikely event you have a problem with an eligible purchase. If an item doesn’t arrive or match the seller’s description, we’ll help you recover the full purchase price, including shipping costs.

How to be eligible for Buyer Protection

Buy physical items that can be shipped.
Pay for your item with PayPal.
Pay for your item in a single payment.
Lodge a dispute within 45 days of payment. If you don’t have a
PayPal account, you can sign up for one when you lodge the dispute.

Protection against unauthorised payments

Whenever you pay with PayPal, we email you a receipt confirming payment. If you receive an email for a payment you didn’t make or authorise, contact us immediately. We’ll act fast to secure your account and investigate. You’ll get your money back if it’s proven unauthorised.

Please note, payments by people with access to your account (such as family members) are not considered unauthorised.

How do I make my Purchase?

To place an order online you need to have visited our product pages which are conveniently sorted by category for you.
From there you add items to your shopping cart by clicking Add to Cart. When the product is added to your shopping cart, the item added appears in the shopping cart which counts the number of items.

Processing an order through our check out is easy at wakeuponearth.com
We have a step by step checkout, and members enjoy a quicker checkout with pre-entered delivery and billing information.

Member Sign In
Registered members of Wakeuponearth.com enter their username (email address) and password to begin the checkout process using your account. Membership is the easiest way to shop with us.

Checkout is faster, because your personal information is pre-filled. You will also be able to check on the status of your order online as well as receiving the continued benefits that we offer our members (e.g. special free promotions, email updates etc).

I have forgotten my password, what do I do?
If you have forgotten your password, we can send it to you. You will need just need to remember the user name (which is also your e-mail address) you used when you created your account. We will email your password to your e-mail address. Hint: It is best to the change the password to something easier to remember afterwards.

Why should I become a member?
There are many reasons to join the Wakeuponearth.com family! You can receive e-mail updates, special members only online promotions and discounts on selected items. All your orders can be viewed online after you sign in.

Guest Shopping
If you are new to Wakeuponearth.com and do not wish to register, you can still place an order as a guest shopper. When you enter our checkout select the option continue as guest shopper.

This will begin our checkout process and ask you for details to complete your order (i.e.: address, credit details etc). By shopping as a guest, you are not remembered as a member. You will miss out on future promotions, catalogues and savings.

Email
You can email us at help@wakeuponearth.org with your order. Be sure to provide your contact details and we will respond within 12 hours to organise payment and delivery.

Request a call back
Simply email us on the email address above with your telephone number and we can call you back at a time that’s convenient to you on any number anywhere in the world.

Mail
All correspondence to:
Wake up on Earth
377 GORE STREET
PO Box 5.
Melbourne
FITZROY VIC 3065
Australia

Company Details
Wake up on earth
Is owned by
Art gallery openings

ABN

Delivery Costs
At Wakeuponearth.com we endevour to keep our delivery costs at the most affordable pricing for you and therefore we include delivery and all of our prices as we do not charge handling fees.

Delivery Info
All Wakeuponearth.com orders are sent by 5pm on the day the order is received, orders received after 12pm will be shipped the following day.

Registered Post option
All delivery via Registered Post is charged at an additional $5.40 per item.
We recommend this option if you would like your ordered insured up to the sum of $100.00. Delivery time is similar to normal Australia Post standard delivery times.

Worldwide Delivery and International Airmail are not an option at this time.

At check-out the shopping cart will calculate prices for you, however if you require bulk orders please emailinfo@Wakeuponearth.com for costing and details, as pricing is based on quantities ordered we will supply you with the best possible pricing.

Customer Satisfaction Guarantee
We are confident that you will be happy with your purchase, customer satisfaction is our priority and our aim is that you are happy with your purchase. 100% money back guarantee is offered on all products for the lifetime of the product/s, see guarantee.

Damaged Items
This is very rare and if it does occur the order please notify us to arrange replacement, do not throw the goods or packaging away as we will require this to submit a claim to the carrier.

Refunds and Exchange
At Wakeuponearth.com, our items description is as accurate as possible, however if you have purchased the wrong size, colour or you may not be completely happy with your purchase, we will happily exchange, refund or issue a credit note for the amount of your item/s, postage costs not included.

Out of Stock Items
If an item you have selected is temporarily out of stock or is unavailable, Wakeuponearth.com will contact you immediately to advice.

Faulty Goods
Should an item fall be faulty, kindly contact us promptly via email

Privacy
At Wakeuponearth.com, we respect your privacy and promise not to disclose, exchange or sell your personal details to any third party.
Your personal information will remain secure and confidential and will only be used to process your order or inform you of special offers, stored information does not include your PayPal details or your credit card details.

Pricing
All prices at Wakeuponearth.com are inclusive of GST/Tax and are in Australian dollars (AUD). International Exchange Rate Calculator is available click here.